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Travel on Metro - Metro de Málaga

Travel on Metro

User Guide

1.- Choose your route

The Metro has two lines to offer a faster and convenient way of travelling between some of the most important parts of the city.
The metro is connected to other forms of transport in Malaga.
Both lines meet at El Perchel station, from where you can connect with the AVE, the network of regional, middle and long distance trains, in addition to the central intercity bus station.

Travel on Metro Travel on Metro

Line 1

Line 1: Andalucía Tech – El Perchel

Has 11 stations, 10 exclusive to Line 1 and one in common with Line 2, from these stations you can easily get to places such as the University campus in Teatinos, The Central Courts, Clinico and Carlos Haya hospitals, amongst others.

Line 2

Line 2: Palacio de los Deportes – El Perchel

Has 7 stations, 6 exclusive to Line 2 and one in common with Line 1, from these stations you can easily travel to high density areas of the city (Carretera de Cadiz), the sports centre (Palacio de Deportes Jose Maria Martin Carpena) or the beach.

1. Find the station on the map where you wish to travel from and your destination station. Although each station may belong to a different line, in this first phase of operation it will not be necessary to change trains, Line 1 continues to the end of Line 2 and vice versa.

first step

2. The name of each Line shows the main stations (first and last). Therefore, to know which platform you should use to reach your destination, find the last station on the line in the direction you wish to travel.

second step

2.- When you arrive at the station

In this first phase of operation, the Metro de Málaga comprises 17 stations, of which 12 are underground and 5 are located at street level. Those located underground can be accessed easily and conveniently by lifts, escalators or conventional stairs.
Easy to access stations by means of lifts, escalators or stairs.
Finding your way around the stations is clear and easy; all of them have layouts which lack corners or blind spots. Therefore, from the time the user enters the station there is a clear route to guide you to your platform and vice versa.
The stations consist of a main concourse where the ticket machines are located; here you can purchase tickets or recharge travel cards, in addition to the validation machines and turnstiles which enable access to the platforms from where you catch the trains.
1. Choose the type of ticket that meets your needs
billete
Occasional ticket: this allows for the charging of 1 – 9 trips. It is rechargeable and can be used by multiple users, meaning it can be used by various users on the same trip, on the proviso they all travel together.
billete
Metro de Málaga Travel Card: this travel card is a monetary card rechargeable by cash or bank card. The limit for recharging this card is 25 Euros. It is not a named card and allows for multiple users, which means it can be used by up to a maximum of 9 passengers per trip, providing they all travel together.
ticket
Transport Consortium Travel Card: This is a card for existing public transport issued by the Málaga Transport Consortium. It is a monetary and rechargeable card which permits travel by multiple users. It is sold in the network of kiosks and tobacconists nominated by the Transport Consortium and can be recharged in all the ticket machines of Metro de Málaga. It is a multimode ticket that permits a combined use within the entire public transport system. In addition a rebate system is available for transfers within the public transport network. All users of The Andalusian Transport Consortium can make use of this card on the Metro de Málaga.
ticket

Transport Consortium Card for large families:
This is a card for existing public transport, issued by the Transport Consortium of Málaga. It is a rechargeable monetary card, it is not for multiple users, it is for a named user and non-transferable.
2. Purchasing a ticket

ticket machines Travel tickets can be purchased from the ticket machines in the stations, where in addition, cards can be recharged. To carry out a purchase or recharge, follow the instructions on the screen.

How do the machines work?
  • When you want to purchase a travel ticket touch the screen and select the desired option. In the event you wish to recharge your card place your ticket in the appropriate slot. You can purchase any type of travel ticket of Metro de Málaga, except the Transport Consortium tickets which can only be recharged.
  • Select the language option: Spanish, English, French or German.
  • Choose the type of ticket you wish to purchase, or select the value or the number of trips you wish to recharge.
  • You are able to choose between various payment methods:
    • Pay in cash: the machines accept coins of 5, 10, 20 and 50 cents and 1 and 2 Euros.
    • Pay in bank notes: the machines accept notes of 5, 10, 20 and 50 Euros, the latter for transactions over and above 30 Euros.
    • Pay by credit card: transactions can be made by means of your bank card for transactions over 5 Euros.

There is an option to cancel the transaction during the payment process and return to the main screen.

The ticketing machines are easy to use and have been adapted for persons with mobility or visual impairment. In addition there is an intercom whereby you can communicate with our staff regarding any incident or information you may need.

3. Using the validating turnstiles

clock The validation machines (turnstiles) control access to the platforms, leaving the station at your destination and payment of the trip. All the stations have validating turnstiles, with a zone offering wider access adapted for people with disabilities, pushchairs, bicycles…
Using the turnstiles

  • At the validating turnstiles choose one showing a green arrow, ones showing a red X will not allow access.
  • Pass the ticket over the small screen which is situated at the top of the turnstile.
  • Tickets used by Metro de Málaga are Smart tickets using contactless technology, therefore they work without contact with the machine but with proximity to the screen, therefore using the ticket near to the ticket screen will open the access points.
  • On the screen you can check the balance of your ticket. Please remember that payment of a trip is made at the turnstile when you pass your travel ticket over the screen at the entrance to the station.

When passing through the turnstile do so slowly, do not stop or turn round. In the event the access doors do not open, check there is sufficient balance on your ticket. If there is a problem use the intercom system situated next to the validation line or speak to one of the station staff.
Keep your travel ticket until the end of your journey: you will need it to exit the station once you have reached your destination. Please remember you have 90 minutes to travel once your ticket has been validated.

4. On the Platform

While waiting on the platform for a train. Please respect the security regulations:

  • Do not go near the rails and always stay behind the yellow line.
  • Go to the end of the platform so as not to obstruct arriving passengers.
  • Adults travelling with children are responsible for their safety.
INFORMATION SCREEN On the platforms there are information screens showing in which direction each train is travelling, and also the time remaining for the next train.

When the Metro arrives respect the following security regulations:

  • An audible sound will indicate the opening and closing of the doors. It is prohibited to attempt to board or disembark from the train once this has sounded.
  • Passengers disembarking have priority, please board once the remaining passengers have left.
  • Special doors are available for persons with difficulties boarding and disembarking and for those with bicycles, pushchairs…
5. Travelling on the train
Metro The trains of Metro de Málaga are equipped with air conditioning, video surveillance cameras and systems that permit communication between train staff and passengers.
In addition, they are equipped with informative panels, screens and announcements that give the name of the next station where the train will stop. This will enable passengers to be prepared to leave the train when the audible sound is made for the doors opening. Please remember the doors will remain open for 15 seconds.
The trains incorporate components which guarantee total access for people with disabilities. There are also seats and priority areas for them, in addition to seats for the elderly and pregnant ladies. Please remember that if any of these users need the said seats, you are obliged to relinquish the seat to enable all passengers to travel comfortably and securely.
Always have your travel ticket to hand. The ticket will have to be shown to Metro staff if requested.
Once you have arrived at your destination have your travel ticket available to swipe the validation machine and to be able to leave the station.

3.- On the Metro, time is in your favour

The Metro de Málaga is a transport system which is reliable and environmentally sustainable, ensuring you can enjoy your city in a more streamlined, rapid and safe way.

Forget traffic jams, driving round and round looking for a parking space with no idea what time you will arrive at your destination. How much time will you save on your trips? You may be surprised when you make the calculation.

Travel on Metro

Travelling time between stations

Travelling on the Metro will save time, not only in comparison to a private vehicle but also with other means of public transport.

Examples of travel times

Clínico – El Perchel: 12 minutes (including stopping times at the stations)
El Torcal – El Perchel: 5 minutes (including stopping times at the stations)

Timetable
Normal timetable:
  • Monday –Thursday from 06:30 to 23:00.
  • Friday and evenings prior to a public holiday 06:30 to 01:30.
  • Saturdays from 07:00 to 01:30.
  • Sundays and public holidays from 07:00 to 23:00.
Special timetables:
  • Easter week
  • Feria
  • Special services
  • High demand events
Frequency:
Timetable and frequency. The Metro is the most reliable means of public transport with regard to meeting its schedule.
  • Monday to Thursday
  • 06.30 – 07.3010′
  • 07.30 – 09.306′
  • 09.30 – 21.007’30”
  • 21.00 – 23.0010′
  • Fridays and evenings prior to public holidays
  • 06.30 – 07.3010′
  • 07.30 – 09.30*6′
  • 09.30 – 21.007’30”
  • 21.00 – 01.3010′
  • Saturdays
  • 07.00 – 01.30 h10′
  • Sundays and public holidays
  • 07.00 – 23.00 h10′

* Evenings prior to a weekday public holiday will have this timetable, those falling at a weekend will have the schedule for the said day.

4.- All the advantages

INTERCHANGE
Easy connection with other public transport.
Metro de Málaga offers an interchange at El Perchel station from where you can access the AVE, the national, regional and local train networks, in addition to the intercity bus station.
The connection possibilities offered by Metro de Málaga favour the use of public transport as opposed to private transport, with the associated benefits of less pollution and less traffic.
THE ENVIRONMENT
Maximum respect towards and care for the environment
The Metro uses the cleanest energy source available in transportation: electricity. Due to low consumption it makes it a method of transport which is environmentally friendly.
It is an ecological means of transport. There are no gas emissions and direct pollution is very low: it is estimated that public transport discharges 150 times less CO2 per person, per kilometre than private transport.
Energy efficient: The energy used whilst braking is returned to the network so that it can be re-used, which means a 30% saving just by using the brakes.

5.- All the information you need

Building Users of Metro de Málaga have a wealth of information at their disposal ensuring they travel with total confidence. In the same way the staff of Metro de Málaga are available to assist you with any doubts or incidents during your trip.

USE OF THE INFORMATION SYSTEM

Station directory
Situated on the concourse, the platform number for your destination is shown, in addition to the stations that you will go through on this line.
Intercoms
Situated next to the validation machines on the concourse, next to the Local Station Office (CLE) and also integrated into the information boards on the platforms. Their function is to permit users to obtain information or inform The Central Control room of any incident. The CLE intercoms are specially adapted for people with reduced mobility and/or sensory impairment.

INFORMATION PANELS

CUSTOMER SERVICE OFFICE

El Perchel Station

  • Monday – Friday: 08:00 – 20:00
  • Saturday: 09:00 – 15:00
  • Telephone: 902 11 22 33
  • email: info@metromalaga.es
  • web: www.metromalaga.es

These are situated on both the concourse and platforms, and include:

  • Station Plan.
  • Area map showing where the Metro stations are situated together with public services in the area
  • Plan of the Lines where there is a complete map of the Metro de Málaga lines and the corresponding connections with other means of transport.
  • Fares, timetables and frequency
  • Terms of use.
  • Screens situated on the platforms, showing the destination and estimated arrival time of the next trains.
  • Information screens on the trains, located above passenger’s heads, next to the doors, which show the arrival and departure, route and area through which the train is travelling.

6.- An accessible Metro

No architectural barriers

The design of the stations and trains of Metro de Málaga lack architectural barriers to enable access for people with reduced mobility, those who travel with pushchairs, luggage and bicycles …… All the stations of the network are equipped with lifts and escalators to make transit easier.

Given these facilities, the user may move from the first level (situated at street level) to the main concourse and from there to the platform in an easy and fast way.

Customised Systems
The facilities have systems customised not only for people with reduced mobility but also for sensory impairment.
Trains equipped with lowered floors together with visual and accoustic signals.
The fleet of trains is adapted to the needs of these users, thanks to the construction of lowered floors and the visual and accoustic signals that indicate the opening and closing of the doors.
Bicycle access is permitted.
Bicycle access is permitted at all stations of Metro de Málaga, always providing a lack of congestion which would make transit and mobility difficult. To pass through the validating turnstiles and access the trains, use the wider access points. The maximum is 2 bicycles per train. Bicycles are not permitted to be ridden on the stations.
Metro de Málaga advocates intermodal transport such as the metro and bicycle, both being sustainable and ecological. Therefore it has a service regulation which enables the use of bicycles.

7.- Security, our priority

Control panel Metro de Málaga gives absolute priority to the security of its passengers, consequently meticulous care has been taken with every aspect of its service:

  • Design: The stations are large open spaces with prime visibility, without recesses or dark areas.
  • Technological devices: Video surveillance, public address system, intercoms…
  • Staff: Metro staff and security personnel on trains and at all stations.
  • Central Control Room: Responsible for controlling not only the train traffic but also other general systems. It is responsible for managing and monitoring, in real time, the surveillance and security of the stations, trains and infrastructures, fire equipment, escalators, access points…
  • Operating Safety Procedure coordinating with the State law enforcement agencies and with the emergency services if deemed necessary.
  • Fire protection.
  • Emergency Exits enabled in the event of evacuation and duly shown.

8.- Regulations for the use of Metro de Málaga

To enable all our users to have a comfortable and safe journey, the following regulations should be observed.

Metro Málaga SignalPermit disembarking passengers to leave the train before boarding.
Metro Málaga SignalUse the escalators correctly: travel on the right so that people may pass on the left.
Metro Málaga SignalThe lifts have priority use by people with reduced mobility and those travelling with pushchairs. In addition they are recommended for people travelling with young children or elderly people.
Metro Málaga SignalBicycle access to the platforms should be by means of the disabled access points.
Metro Málaga SignalRespect the signals and emergency system: use them only when necessary.
Metro Málaga SignalUse the waste bins.
Metro Málaga SignalDo not obstruct the access points to the stations, the escalators or the platforms.
Metro Málaga SignalWhen travelling with a young child, take them by the hand and be vigilant at all times.
Metro Málaga SignalTo travel without a valid ticket, to travel outside the given time of the ticket or not to have validated the ticket at the turnstiles will be subject to disciplinary measures as stated in the established regulations.
Metro Málaga SignalIt is prohibited to leave or enter the train once the acoustic signal has been activated for the closing of the doors.
Metro Málaga SignalSmoking is forbidden
Metro Málaga SignalEating and drinking is forbidden
Metro Málaga SignalTaking photographs is forbidden without prior authorisation
Metro Málaga SignalRoller skating is forbidden.
Metro Málaga SignalAnimals are forbidden with the exception of guide dogs and small animals which are carried in the appropriate travel carrier.

9.- Station directory

Line 1

  • Andalusia Tech: Boulevard Louis Pasteur.
  • Paraninfo: Boulevard Louis Pasteur and Calle Dolores Rodríguez de Aragón.
  • El Cónsul: Boulevard Louis Pasteur, at the roundabout on Avenida Jenofontes.
  • Clínico: Boulevard Louis Pasteur, on the same level as the car park of the University Hospital Virgen de la Victoria.
  • Universidad: Boulevard Louis Pasteur, opposite the Faculty of Medicine.
  • Ciudad de la Justicia: Boulevard Louis Pasteur at the intersection with Gregorio Prieto.
  • Portada Alta: No. 26, Calle Cómpeta, opposite Portada Alta Secondary school.
  • Carranque: No. 3, Calle Virgen de la Cabeza, infront of the Santa Rosa de Lima special needs school.
  • Barbarela: Avenida Juan XXIII, next to San Jóse Obrero outpatients clinic (Barbarela).
  • La Unión: In close proximity to No. 3, Calle Santa Marta.
  • El Perchel. Calle Explanada de la Estación, opposite María Zambrano railway station and Calle Roger de Flor.

Line 2

  • Palacio de los Deportes: Calle Miguel Mérida Nicolich, in the immediate vicinity of the José María Martín Carpena sports centre.
  • Puerta Blanca: Avenida de Velázquez, in close proximity to numbers 100 and 103.
  • La Luz-La Paz: Avenida de Velázquez, in close proximity to numbers 64 and 65.
  • El Torcal: No. 8 Avenida Velázquez.
  • Princesa: No. 142, Calle Héroe de Sostoa.
  • La Isla: Calle Velasco at the intersection with Calle Héroe de Sostoa.
  • El Perchel: Calle Explanada de la Estación, opposite María Zambrano railway station and Calle Roger de Flor.

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