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METRO DE MÁLAGA, S.A. (hereinafter known as METRO MÁLAGA) maintains a policy of confidentiality of the data provided by users of the same through: internet, paper forms, telephone communication or any other means and is committed to protect them, both in the collection and in subsequent treatment, in accordance with the provisions of Constitutional Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), by its Development Regulation, approved by Royal Decree 1720/2007 of December 21 (RLOPD), as well as by the E.U. Regulation 2016/679 of the European Parliament and of the Council Directive of 27 April 2016 on the protection of individuals, with regard to the processing of personal data and the free movement of this data (RGPD) and other applicable regulations.

METRO MÁLAGA guarantees that it will use the personal data of the users confidentially, as well as that the appropriate technical and organizational security measures have been adopted in its facilities, systems and files, in the terms established by the LOPD, by the RLOPD and by the RGPD.

METRO MÁLAGA may communicate personal data in addition to any other information contained in its files and/or computer systems to the competent public authorities, when required to do so and always in accordance with the corresponding legal and regulatory provisions.
In compliance with the provisions of the LOPD, the RLOPD and the RGPD, whenever personal data is requested from a user, prior to processing, the following information will be provided: identity and contact information of the person responsible for processing, contact details of the Data Protection Delegate, the purpose for which the details are being obtained, terms or criteria of maintaining the data, automated decisions, profiles and applied logic, legislation or legal basis of the process in addition to the obligation or not to provide the data and the consequences of not doing so, anticipation or not of assignments or transfers to third countries, origin of the data and how to exercise the corresponding rights and of the rights that correspond with regard to processing your personal data. In order for the greater part of the information to be compatible with the RGPD ruling and for conciseness and understanding the way of presenting it, METRO MÁLAGA has put in place an information criteria composed of layers or levels that consists of the following:

• In the first instance basic information will be presented, in a summarized form, at the same time and in the same way in which the data has been collected;
• Secondly additional information will be provided, giving in greater detail, the remaining information by the most competent means for presentation, understanding and if desired, filing. The information of the this level is available on our official website:

METRO MÁLAGA will provide the user with the appropriate technical resources to enable informed consent prior to the processing of personal data.
Personal data provided by the interested party to METRO MÁLAGA by the Internet, in paper form, by telephone or by any other means, will form part of the corresponding files – created for the provision of their services – under the ownership of METRO DE MÁLAGA S.A. with CIF A-92.592.856 and having registered address: Camino de Santa Inés, s / n, C.P. 29590, Malaga (Spain). The business developed by Metro de Málaga S.A. is “Public Passenger Transport”.

METRO MÁLAGA will use the personal data provided by the interested party in order to provide the services that are requested or to manage the request or suggestion.

The personal data processed by METRO MÁLAGA will be kept as long as deemed necessary for the provision of the service requested or for the management of the request or suggestion. Once it has ceased to be necessary for the provision of the service or management of the request or suggestion, the personal data will be cancelled, the proceeding stopped and subsequent storage will only be for legal reasons and linked to the responsibility of the person responsible for the data and during the term of regulation of the same; Once this period has expired, it will be deleted.

The legal legitimacy for the treatment of personal data provided by the interested party to METRO MÁLAGA by the internet, in paper form, telephone communication or by any other means, is the interested party’s own consent, which is understood to be given once being informed by means of posters and stickers exhibited in public areas of METRO MÁLAGA, during telephone conversations, in printed forms in addition to the present “INFORMATION AND PRIVACY POLICY ON THE PROTECTION OF PERSONAL DATA¨ which is also shown on the official website of METRO MÁLAGA and accessible to any user who requests it from the staff that provide services at our facilities.

The interested party will only be obliged to provide the data that is necessary (if it is) to meet the inquiry or service requested. In the event that the interested party makes an inquiry without providing the necessary information required, METRO MÁLAGA will not be able to deal with the said inquiry and will be exempt from any responsibility.

The personal data of the users handled by METRO MÁLAGA will not be given to third parties, except by legal obligation or the express written authorization of the interested party.

The user may exercise their right of access, objection, rectification, deletion or cancellation of their data and request the limitation of their information, in writing and by signing a document and sent to the person in charge of the file -METRO MÁLAGA- either by e-mail or by post and addressed For the attention of the Legal Advice Department to the registered office of METRO MÁLAGA, Camino de Santa Inés, S / N, C.P. 29590, of Málaga, giving ¨EXERCISING RIGHTS OF PERSONAL DATA¨AS THE REFERENCE.

The document by which one of the rights referred to in the previous paragraph is exercised must contain: The name and surname of the interested party; photocopy of national identity document or passport or other valid document that identifies you and, where appropriate, the person who represents you, or equivalent electronic instruments; The use of the applicant’s electronic signature negates the need for the presentation of photocopies of the D.N.I. or equivalent document.

In addition contact can be made to the Data Protection Delegate of Metro de Málaga, S.A., with full contact information: Camino de Santa Inés s/n, 29590 (Málaga)

The user also has the right to file a claim with the Spanish Agency for Data Protection, through the official website of the Agency,

For more information, please contact METRO MÁLAGA through the e-mail address, by post addressed for the attention of the Legal Advice Department at the registered office of METRO MÁLAGA, Camino de Santa Inés, S / N, C.P. 29590, Málaga; or by mail to the Delegate for Data Protection of METRO MÁLAGA.