METRO DE MÁLAGA MANAGEMENT POLICY
In Metro Malaga we carry out our business using a management policy that is based on the following principles:
MISSION – To be a sustainable transport system whose team is committed to the customer and enthusiastic about its professional development. The transport system is supported by modern, safe, advanced technology. It has easily accessible facilities that are connected to other public transport systems so that Malaga is easy to travel around.
VISION – To become established as the safest and most efficient form of transport in the city of Malaga.
VALUES – We know what we want and how to achieve it: Commitment, Safety, Reliability, Customer service, Teamwork and Pride.
COMMITMENT: We work with passion, being demanding with our processes, our work and its results and we are always looking for continuous improvement.
Committed to our community and other interest groups: providing Malaga with a reliable and safe sustainable public transport service, which is also comfortable and quick.
Committed to our users: We want to exceed their expectations, taking their opinion into account through personalized care, which is a hallmark of our public transport system.
Committed to the continuous improvement of the universal accessibility management system as well as meeting the current legislation of the DALCO (Mobility, Awareness, Location, Communication) requirements.
Committed to the protection of the environment, prevention of pollution and the continuous improvement of environmental performance: we are helping to create a more sustainable city, reducing the emission of greenhouse effect gases and contributing to the improvement of the air quality in Malaga.
Committed to our business partners: we think of them as people as well as professionals, providing a working environment in which they can develop and contribute added value to the project.
Committed to complying with all requirements: we respect the regulations, ensuring compliance with all those that apply legally, as well as others associated with the quality of service and other areas within our scope: the environment, those relating to the health and safety of our employees, operational rail safety and other commitments acquired voluntarily.
SAFETY: Metro Malaga analyses risks at the start of its processes, ensuring the safety of the population and providing safe and healthy working conditions. Operational rail safety is a priority that is achieved through threat identification and risk control. We use the latest technology and we act responsibly, efficiently and with discipline. We use communication channels, training and information so that our employees can make continuous improvements to the system.
RELIABILITY: The systems introduced ensure confidence in our installations and they allow us to guarantee the frequency and regularity of the service.
CUSTOMER SERVICE: We identify, listen to and deal with the needs of our customers to create confidence and loyalty in them with the aim of being the benchmark for transport in the city of Malaga.
TEAMWORK: We join forces to achieve our objectives. Teamwork implies sharing knowledge and experience, each individual contributing their best and taking on the responsibilities that each position has, with the common achievement of the company objectives because the work of one person is the work of everyone.
PRIDE: We contribute to the success and achievements of Metro Malaga. We are committed to continuous improvement and to work that is carried out well. We feel as if the company were our own.
Fernando Lozano Ruiz
Metro de Málaga S.A.
- Certificate of Quality Management System in accordance with ISO 9001: 2015.
- Certificate of the Environmental Management System in accordance with ISO 14001: 2015.
- Certificate of Occupational Safety and Health Management System in accordance with the OHSAS 18001: 2007 specification.
- Emergency Management Certificate in accordance with ISO 22320: 2013
- Universal Accessibility Management System Certificate
- AENOR Certificate of Service Public passenger transport
- Certificate of the Operational Railway Safety Management System