Metro Pay - Metro de Málaga

Access and register

What is it?

How does it work?

Where is it?

Frequently Asked Questions

Access and register

If you register in Metro Pay (or if you are already registered) and you pay with your physical credit card, you will benefit from the progressive discounts available from the first of January of 2025.

It continues to accumulate advantages on the EMV system (without a card or top ups). Travel all the month and make a single payment the first days of the following month. You will be able to look on the website and, on the Metro de Málaga App the number of validations done, and in this way, know the section discount applied in that moment, as well as the amount that will be charged to your account.

However, if you register and use your physical bank card, you will benefit from the progressive discounts, applying the rate (0,41€) during the first 20 trips of the month.

The system contemplates three sections and keeping the current discounts in mind, the prices will be:

Section 1 (from 1 to 20 trips): 0,41€
Section 2 (from 21 to 40 trips): 0,33€
Section 3 (from 41 trips onwards): 0,21€

What is it?

It is a validation and payment system that allows you to access and travel by metro using a EMV contactless bank card.

You will be able to travel using your physical debit or credit bank card or through your bank card on your smart device.

By doing this, you will not have to buy or top up your travel document/ticket which are issued at station ticket machines.

How does it work?

If you are going to use your EMV contactless card, you will be able to start travelling and enjoying the advantages of the Metro Pay system at any time. You only have to place your physical or virtual card near the reader provided and the validation process will take place.

If you are not registered on Metro Pay or you use a different means of payment to your registered physical card, you will be charged €1.35, the price of a normal ticket “Billete Ocasional” and your journeys will be charged for at the end of the day.

However, if you register and use your physical bank card, you will benefit from the discounts which are valid and you will be charged the “TarifaMonedero” amount (top-up card fare – 0.41 cents.)

This means of payment also allows “multi-validation”, meaning that you can travel in a group, as long as you travel together from the start to the end of the journey and it applies to groups of up to 9 validations.

Where is it?

The system is available at all stations and surface stops.

At underground stations you can validate your bank card at the special PMR (people with reduced mobility) wide walkways and at any of the validation points at Guadalmedina or Atarazanas station.

The means provided for the EMV system are named using the logotype Metro Pay.

At surface stops you will be able to find them at any validation machine situated on both platforms.

Frequently Asked Questions

Which rate is applied?

In the case of being registered in Metro Pay and using a physical bank or debit card, the current fee will be applied (0,41€), this way benefiting from the progressive discounts available from the first of January of 2025 in each of the established sections.

When will my account be charged?

The users who are registered will receive a monthly charge at the beginning of the following month, with the total number of journeys made during the month.

Those who are not registered will be charged at the end of each day, with the total number of journeys made during that day.

How many people can travel at the same time?

This method of payment allows “multi-validation” which means groups of up to nine people who use the same card for the payment can travel together, as long as they travel together from the start (origin) to the end (destination) of the journey.

In the case of fraud control, how do I demonstrate that I have a travel document?

If Metro de Málaga staff request to see your ticket, you will be able to demonstrate that you have a valid ticket with the card or smart device you have used to make the payment/validation.

On placing it near the checking system, your travel information will appear in the same way as it does when using a normal physical ticket, without charging you any additional amounts.

What are the benefits of Metro Pay?

If you register in Metro Pay and use your physical bank card, you will benefit from the progressive discounts, reducing the cost of each trip as you increase your use of the metro.

Can I use any contactless bank card to pay for my journey?

The EMV system is used by Visa (except Revolut) and Master Card.

You must have the contactless payment method enabled, without the need of PIN numbers for amounts under €20.

Is it safe to use my card?

This system has been designed respecting European Safety and Security standards.

Under no circumstances will confidential information be stored.

Is there a reduced rate?

When you register in Metro Pay, you will be able to benefit from the progressive discounts for customers who frequently use the underground, gradually reducing the cost of the trip, in sections of validations each calendar month.

If you are not registered, the “Occasional Trip” cost will be applied (1,35 €).

Can I virtualise my physical travel card in the Metro Málaga app or in Wallet?

No. This payment system is only for bank cards.

Do the same discounts apply to those people with “Consorcio de Transportes” (Transport Consortium) cards?

No. If a person has special discounts for families with numerous members (normal or special) or under 30s, they will have to use this card and not the one with EMV.

In the case of top-up Transport Consortium cards, in order to benefit from the reduced fare, payment or validation must be made with the physical Transport Consortium card and not the EMV system.

What do I have to do when I leave the station if I have used my bank card or smart device?

In order to leave the station, you must use the same payment system as the one used on entry (phone, watch or physical bank card). If you use a different one, even if that one is linked to the same account, you will be charged an additional amount, due to the fact that the system will count it as a different or additional journey.

If I am already registered in Metro Pay, do I have to do anything so the discounts are applied?

No, you do not have to do anything, from the first of January the discounts will be applied according to the number of trips done each calendar month.